Peoria Home Cleaning Services

Privacy Policy

Last Updated: October 2026. Peoria Home Cleaning Services is dedicated to protecting consumer privacy, upholding transparency, and strictly adhering to US State Privacy Laws (CalOPPA, CCPA/CPRA, VCDPA, CPA) and TCPA / FCC telemarketing regulations.

1. Information We Collect

Peoria Home Cleaning Services connects homeowners and residents with independent, professional cleaning contractors. When you submit a quote request, search for local cleaners, or interact with our website, we collect personal information you voluntarily provide:

  • Full Name: First name and last name to identify service inquiries and coordinate cleaning schedules.
  • Contact Details: Valid telephone number (mobile or landline) and email address for dispatch notices, service quotes, and customer communication.
  • Service Address: Street address, city, state, and ZIP code to verify regional service eligibility across Peoria and the Greater Phoenix Valley.
  • Cleaning Preferences & Property Notes: Requested cleaning scope (Standard Maid Service, Deep Cleaning, Move-In / Move-Out Turnover, Vacation Rental / Custom Care, Commercial Cleaning), timing preferences, approximate square footage, bedroom/bathroom counts, and specific housekeeping instructions or pet details.
  • Payment & Billing Information: If processed or collected for services, billing names, addresses, and payment transaction tokens. Sensitive payment card numbers are processed directly through secure, PCI-compliant third-party payment gateways and are never stored in raw plaintext on our servers.

2. How We Use Your Information

We collect and process your personal information exclusively for lawful business operations:

  • Matching with Service Providers: Connecting your service inquiry with vetted, independent local cleaning professionals and contractors operating in your specific zip code or neighborhood.
  • Fulfilling Booking Requests: Preparing comprehensive, obligation-free estimates and facilitating appointment scheduling.
  • Customer Support & Service Alerts: Delivering dispatch confirmations, schedule updates, quote follow-ups, and responding to consumer inquiries.
  • Marketing & Promotional Communications: Where you have provided express consent in compliance with TCPA and CAN-SPAM regulations, delivering informational updates, periodic seasonal maintenance discounts, or cleaning tips.
  • Platform Security & Legal Compliance: Safeguarding against malicious submissions, verifying consent records, detecting fraud, and meeting US statutory reporting requirements.

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party data brokers or unaffiliated list vendors. To execute requested cleaning services and operate our platform, personal information is shared strictly with:

  • Verified Cleaning Service Providers: Independent local residential and commercial cleaning contractors matched with your request to provide pricing estimates and perform work at your property.
  • SMS & Telecommunications Gateways: FCC-compliant telecommunications partners and SMS aggregators utilized solely to deliver user-requested text alerts and estimate notices.
  • Email Dispatch & Cloud Hosting Platforms: Trusted infrastructure partners (including secure website hosting, database hosting, and transactional email systems) bound by strict confidentiality and data protection agreements.
  • Payment Processors: Certified PCI-DSS compliant payment platforms when electronic deposits or payments are arranged.
  • Legal & Regulatory Authorities: When compelled by subpoena, court order, or applicable law to protect life, property, or legal rights.

4. State-Specific Consumer Rights (CCPA / CPRA, CalOPPA, & State Laws)

Residents of California, Virginia, Colorado, Connecticut, Utah, and other US states with active privacy regulations possess specific statutory rights regarding their personal data:

Right to Know / Access: You have the right to request disclosure of the specific categories and pieces of personal information we have collected about you, the categories of sources, and the business purposes for collecting it.

Right to Delete: You have the right to request deletion of your personal information collected through our web forms, subject to lawful record retention exemptions.

Right to Correct: You may request corrections to inaccurate personal records maintained in our systems.

Right to Opt-Out of Sale or Sharing: We do not sell your personal data for monetary consideration. If connecting your inquiry with independent service providers is considered "sharing" or "selling" under state definitions such as California's CCPA/CPRA, you may exercise your opt-out rights at any time by contacting us.

Right to Non-Discrimination: We will never discriminate against you, deny service, charge different rates, or provide lower quality service for exercising any of your statutory privacy rights.

5. Cookies and Automated Tracking

Our website uses standard browser cookies, web beacons, and anonymous analytics scripts to evaluate site traffic, measure search and form interaction behavior, and improve page loading performance across mobile and desktop devices.

  • Essential Session Cookies: Required to facilitate form navigation and preserve submission state.
  • Analytics & Performance Cookies: Aggregate, anonymized metrics (such as page speed, bounce rates, and browser compatibility) used to enhance the user experience.

You may adjust or disable cookie storage settings directly through your web browser preferences at any time without restricting core quote submission access.

6. Data Security, Retention & Database Integrity

We employ modern physical, electronic, and administrative safeguards to protect your personal details:

  • Encryption Standards: All data transmissions between your browser and our servers are encrypted using modern Transport Layer Security (TLS 1.2/1.3) and HTTPS protocols.
  • Database Integrity & Consent Auditing: In compliance with TCPA and FCC regulations, our systems record the precise timestamp, IP address, and exact disclosure text acknowledged at the time any form is submitted.
  • Data Retention Lifecycle: Personal inquiry records are retained only as long as necessary to facilitate service estimates, satisfy legitimate dispute resolution requirements, or comply with tax and legal audit standards, after which records are purged or anonymized.

7. TCPA & FCC Communications Disclosure

By voluntarily entering your telephone number and submitting an inquiry on this website, you confirm that you are the primary account holder or authorized user. In compliance with the Telephone Consumer Protection Act (TCPA) and Federal Communications Commission (FCC) rules, selecting optional SMS/marketing communication provides express written consent to receive operational messages, appointment confirmations, and automated cleaning quote updates from Peoria Home Cleaning Services and its designated service partners at the number provided. Consent is never a condition of purchase or agreement. Standard message and data rates may apply. You may opt out of text communications at any time simply by replying STOP, or request assistance by replying HELP.

8. Contact Us & Privacy Dispute Resolution

To submit a privacy inquiry, request personal data access or deletion, exercise your California/State consumer rights, or revoke communications consent, please reach our dedicated compliance officer:

Peoria Home Cleaning Services

Privacy & Compliance Department

Phone: (602) 531-5020

Email: peoriahomecleaning@gmail.com

Physical Address / Corporate Office: Peoria, AZ 85381 (Serving Peoria & Greater Phoenix Valley)